Active Incident

Updated a few seconds ago

If you are experiencing any issues with your Spirit connection and there are no current incidents noted in your area, please submit a ticket to our support team via email support@spirit.com.au or call us at 1300 007 001.

Incident Status

Service Disruption

Components

Broadband Services, Voice Services

Locations

Victoria



July 31, 2021 1:26PM AEST
[Investigating] Engineers have observed network alarms in the area of 240 Wellington St. Collingwood , Victoria. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Estimated time of resolution: TBA Spirit apologises for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@spirit.com.au or call 1300 007 001.

Incident Status

Operational

Components

Broadband Services, Voice Services

Locations

Victoria



July 30, 2021 2:07PM AEST
[Monitoring] The power has been restored and the services in Chevron Green Apartments has been restored as well at 30/07/2021 12:59 PM. Monitoring period in progress.

July 30, 2021 12:29PM AEST
[Identified] Engineers have identified that there's a power outage within the area of Chevron Green Apartments - 539 St Kilda Road Melbourne VIC. Estimated time of power restoration: 01:30 PM Further updates will be provided once available.

July 30, 2021 12:18PM AEST
[Investigating] Engineers have observed network alarms in Chevron Green Apartments. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Estimated time of resolution: TBA Spirit apologises for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@spirit.com.au or call 1300 007 001.

Incident Status

Operational

Components

Broadband Services, Voice Services

Locations

Victoria



July 29, 2021 10:24AM AEST
[Monitoring] Field engineers went on site and confirmed that one of our network equipment is faulty. A new one has been installed and services at Metro Apartments have been restored at 29/07/2021 09:24 AM. Monitoring period in progress.

July 28, 2021 6:08PM AEST
[Investigating] Engineers have observed network alarms in the area of Metro Apartments. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Estimated time of resolution: TBA Spirit apologises for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@spirit.com.au or call 1300 007 001.

Broadband Services




Service Disruption

Voice Services




Service Disruption

Data Centre Services




Operational

Data Centre Interconnects




Operational

NBN Business




Operational

NBN Enterprise Ethernet




Operational

Mobile Services




Operational

1

Upcoming Maintenances

17

Incidents Last 30 Days

2

Maintenances Last 30 Days

Locations

Scheduled Maintenance

Schedule

August 7, 2021 4:00AM - 5:00AM AEST

Components

Broadband Services, Voice Services, Data Centre Services

Locations

Queensland, NextDC B1

Description

Spirit Engineers will be performing network maintenance on a core router at NextDC B1 data center. The purpose of the maintenance is to upgrade the hardware which will increase the redundancy of core routing infrastructure. Expected Impact: Complete service offline to voice, data & layer 2 services for up to 60 minutes. Affected customers will be receiving a separate e-mail regarding this maintenance. If you require further information relating to this maintenance, please e-mail us on support@spirit.com.au or call 1300 007 001.