Active Incident

Updated a few seconds ago

If you are experiencing any issues with your Spirit connection and there are no current incidents noted in your area, please submit a ticket to our support team via email support@spirit.com.au or call us at 1300 007 001.

Incident Status

Operational

Components

Broadband Services, Voice Services

Locations

Victoria



August 14, 2022 1:58PM AEST
[Monitoring] Power has been restored in the area of Ferntree Place, Notting Hill, VIC and services have been restored at 14/08/2022 01:19 PM AEST. Monitoring period in progress.

August 14, 2022 12:38PM AEST
[Investigating] Engineers have observed network alarms in the area of Ferntree Place, Notting Hill, VIC. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Estimated time of resolution: TBA Spirit apologises for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@spirit.com.au or call 1300 007 001.

Broadband Services




Operational

Voice Services




Operational

Data Centre Services




Operational

Data Centre Interconnects




Operational

NBN Business




Operational

NBN Enterprise Ethernet




Operational

Mobile Services




Operational

Microsoft Services




Operational

4

Upcoming Maintenances

20

Incidents Last 30 Days

8

Maintenances Last 30 Days

External Services

MS Office365

Locations

Scheduled Maintenance

Schedule

July 27, 2022 11:30PM - 11:30PM AEST

Components

Broadband Services, Data Centre Services

Locations

Victoria, NextDC M1

Description

Spirit Engineers will be performing network maintenance on a border router in VIC. This is to ensure that router's software is up to date with the latest security patches and fix potential bugs with the legacy software versions. Expected Impact: This is a precautionary hazard notification only and no impact to services is expected. If you require further information relating to this maintenance, please e-mail us at support@spirit.com.au or call 1300 007 001.

Schedule

August 4, 2022 12:00AM - 1:48PM AEST

Components

Broadband Services, Voice Services

Locations

New South Wales

Description

Spirit Engineers are swapping chassis on our core equipment. Expected Impact: Complete service offline to voice, data & layer 2 services for up to 30 minutes. Affected customers will be receiving an e-mail regarding this maintenance. If you require further information relating to this maintenance, please e-mail us at support@spirit.com.au or call 1300 007 001.

Schedule

August 9, 2022 5:00AM - 7:00AM AEST

Components

Broadband Services, Voice Services

Locations

Queensland

Description

Spirit Engineers will be performing network maintenance on a core router at QLD to standardize the configuration throughout the network. Expected Impact: This is a precautionary hazard notification only and no impact to services is expected. If you require further information relating to this maintenance, please e-mail us at support@spirit.com.au or call 1300 007 001.

Schedule

August 12, 2022 7:30AM - 8:30AM AEST

Components

Broadband Services, Voice Services

Locations

Victoria

Description

Spirit Engineers will be re-patching the radios at Lysterfield tower. Radios will be migrated from the switch to the router to minimize the point of failure. Expected Impact: Service interruption for up to 30 minutes. Affected customers will receive a separate e-mail regarding this planned works. If you require further information relating to this maintenance, please e-mail us at support@spirit.com.au or call 1300 007 001.