Active Incident

Updated a few seconds ago

If you are experiencing any issues with your Spirit connection and there are no current incidents noted in your area, please submit a ticket to our support team via email support@spirit.com.au or call us at 1300 007 001.

Incident Status

Service Disruption

Components

Broadband Services, Voice Services

Locations

New South Wales, Queensland



May 22, 2022 9:12AM AEST
[Investigating] Engineers have observed network alarms in the area of Round Mountain QLD and Ocean Shores NSW. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Estimated time of resolution: TBA Spirit apologises for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@spirit.com.au or call 1300 007 001.

Broadband Services




Operational

Voice Services




Operational

Data Centre Services




Operational

Data Centre Interconnects




Operational

NBN Business




Operational

NBN Enterprise Ethernet




Operational

Mobile Services




Operational

2

Upcoming Maintenances

21

Incidents Last 30 Days

12

Maintenances Last 30 Days

Locations

Scheduled Maintenance

Schedule

June 3, 2022 12:00AM - 2:00AM AEST

Components

Broadband Services, Voice Services

Locations

New South Wales

Description

Spirit engineers will be doing a software upgrade on our metro router at Cumbalum Road, Cumbalum NSW. This is to ensure that router's software is up to date with the latest security patches and fix potential bugs with the legacy software versions. Expected Impact: Complete service offline to voice, data & layer 2 services for up to 60 minutes. Affected customers will be receiving an e-mail regarding this maintenance. If you require further information relating to this maintenance, please e-mail us at support@spirit.com.au or call 1300 007 001

Schedule

June 3, 2022 2:00AM - 4:00AM AEST

Components

Broadband Services, Voice Services

Locations

New South Wales

Description

Spirit engineers will be doing a software upgrade on our metro router at Goonengerry Mill Road, Goonengerry, NSW. This is to ensure that router's software is up to date with the latest security patches and to fix potential bugs with the legacy software versions. Expected Impact: Complete service offline to voice, data & layer 2 services for up to 60 minutes. Affected customers will be receiving an e-mail regarding this maintenance. If you require further information relating to this maintenance, please e-mail us at support@spirit.com.au or call 1300 007 001